FAQs
Frequently Asked Questions (FAQ) for ZemenToys
What types of products does ZemenToys offer?
We offer a wide variety of educational toys, mother tongue books, and entertainment products designed to promote learning and fun for children.
Can I return a product if I change my mind?
Yes, we accept returns within 30 days of receiving the item, as long as it is unused and in its original packaging. You will be responsible for the return shipping cost.
How long does shipping take?
Domestic shipping typically takes 2-7 days, while international shipments can take 4-22 days, depending on your location and selected courier.
How do I track my order?
Once your order is dispatched, you’ll receive an email with a tracking link so you can monitor your shipment's progress in real-time.
What should I do if my parcel arrives damaged?
If your parcel is damaged, refuse the delivery and contact our customer service at info@zementoys.com. If the parcel was delivered in your absence, reach out to us for further assistance.
What is your warranty policy?
We offer a 90-day warranty for defective items. You can submit a warranty claim, and if approved, we’ll offer a refund, store credit, or a replacement.
Do you ship internationally?
Yes, we ship worldwide! Shipping costs and times will vary based on the destination and selected shipping method at checkout.
Can I sell my products on ZemenToys?
Absolutely! We welcome sellers offering toys, books, and entertainment for children. Contact us at info@zementoys.com to learn more about becoming a seller.
What payment methods do you accept?
We accept all major credit and debit cards, as well as PayPal, for secure and easy checkout.
Can I cancel my order?
You can cancel your order anytime before it has been dispatched. If your order has already been shipped, please refer to our Return Policy for further instructions.